Refund policy

Last updated: July 2, 2026

At Marvella-Spain, we offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return:

* The item must be unused, unworn, and in its original condition
* Tags must still be attached (if applicable)
* The item must be in its original packaging
* Proof of purchase is required

To start a return, contact us at:

info@marvella-spain.com

Returns sent without prior approval will not be accepted.

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Return Shipping Costs

Customers are responsible for return shipping costs unless:

* The item arrives damaged
* The wrong item was received
* The item is defective

In approved cases, we may provide a prepaid return label.

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Damaged, Defective, or Incorrect Orders

Please inspect your order upon arrival.

If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery so we can review and resolve the issue.

Evidence such as photos may be required.

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Non-Returnable Items

The following items cannot be returned:

* Perishable goods
* Personalized/custom-made products
* Opened personal care items
* Hygiene-related items
* Gift cards
* Downloadable products
* Hazardous materials
* Flammable goods
* Consumable goods

Certain discounted items may not be eligible for return unless required by applicable law.

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Exchanges

We do not offer direct exchanges.

To exchange an item, please return the original product and place a new order.

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European Union 14-Day Cooling-Off Period

For orders delivered within the European Union, customers have the right to cancel or return their order within 14 days without providing a reason, in accordance with EU consumer protection laws.

Returned items must remain unused and in original condition.

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Wrong Address / Failed Delivery

Customers are responsible for providing accurate shipping information.

If:

* An incorrect address is provided
* The package is refused
* The package remains unclaimed

we may deduct shipping and handling costs from any refund.

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Customs, Duties, and Import Taxes

International orders may be subject to customs duties, VAT, and import taxes.

These charges are the responsibility of the customer and are non-refundable.

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Refund Process

Once your return is received and inspected, we will notify you of the approval status.

If approved, refunds will be issued to your original payment method within 10 business days.

Please note that banks and card issuers may require additional time to process refunds.

If more than 15 business days have passed since approval and you have not received your refund, contact:

info@marvella-spain.com

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Restocking Fees

We do not charge any restocking fees.