Shipping policy

Effective Date: July 2, 2026

At Marvella-Spain, we are committed to delivering your orders as quickly and efficiently as possible. This Shipping Policy explains how we process, ship, and deliver your orders.

Processing Time

All orders are processed within 2–5 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

Please note that during high-demand periods, processing times may be extended.

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Delivery Time

Estimated shipping times vary depending on the destination:

* North America: 14–21 business days
* Europe: 14–21 business days
* Asia Pacific: 14–21 business days
* Rest of the World: 14–21 business days

Total estimated delivery time includes both processing and shipping time.

Please note that delivery estimates are not guaranteed and may vary depending on your location, customs procedures, and courier operations.

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Shipping Costs

Shipping fees are calculated at checkout based on your destination and selected products.

From time to time, we may offer promotional free shipping on selected orders.

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Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take 2–5 business days to become active.

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Customs & Import Fees

Some orders may be shipped directly from our international suppliers.

As a result, your order may be subject to:

* Customs duties
* Import taxes
* VAT charges
* Local handling fees

These charges are determined by your local customs authority and are the responsibility of the customer.

Marvella-Spain is not responsible for any customs or import-related charges.

Customs inspections may also cause additional delays.

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Incorrect Shipping Information

Customers are responsible for ensuring that shipping details are accurate at checkout.

If an order cannot be delivered due to incorrect address information, refusal of delivery, or unclaimed packages, additional shipping charges may apply.

Refunds in these situations may exclude shipping costs.

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Shipping Delays & Lost Packages

While we work with reliable shipping partners, delays may occasionally occur due to factors beyond our control, including:

* Customs clearance
* Carrier disruptions
* Weather conditions
* Peak season demand

If your package is delayed or appears lost, please contact us and we will assist you in locating your shipment.

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Contact Us

For any shipping-related questions, please contact us:

Email: info@marvella-spain.com